Ecommerce website design by Eden Grafix  
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Here are some frequently asked questions that may be of help
 
 
 
   
What is Ecommerce ?
Ecommerce is the term used to describe the selling of goods and services over the Internet.
Simply creating a Web site that advertises and promotes your products can be considered “ecommerce.” In recent years, however, ecommerce has become much more sophisticated.
Ecommerce businesses now offer elaborate online stores where customers can browse thousands of products, place an order, select the desired shipping method and pay for their purchases using their credit cards

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Why would I want to sell products or services through my website?
With the total amount of money expected to be spent online in the year 2004 exceeding 1.5 trillion*, it's easy to see why eCommerce is attractive to many businesses.
Another attractive aspect of selling through an ecommerce website is that, in most cases, this "virtual" store will have a lower overhead than a conventional business.

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Do I need to know HTML to set up an online store?
No, you don't need to know any HTML or Web programming.
We provide these services for you with, if you require, a way to update your products and website without any prior HTML knowledge.

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How many products can I sell on my ecommerce website?
You can sell any number of products on your site, from just a few items to thousands.
Be sure to consider how your site and your product offerings may grow in the future, as well as what advanced features you want to offer your customers.
For instance, you may want to provide a search feature that lets your customers search for a specific product.
You want to be sure that the plan you choose will be able to accommodate your growth and your changing needs as your customer base expands and your traffic increases

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what is an Internet Merchant account (I.M.A)?
An Internet Merchant Account is similar to a Merchant account
but allows you to sell your goods and take credit card payments over the internet instantly
You can usually apply for this either through your bank, or with an agency
both will provide you with a secure form so your customers are able to pay for their items
contact us for more information
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How much does it cost to set up an online store?
Ecommerce plans range from £500, depending upon the features you want to provide to your customers.
There may be other costs associated with an online store.
For example, if you want to be able to accept credit cards and process those transactions online, you will need an internet merchant account and a payment gateway service. Typically, there are initial setup fees as well as on-going costs for these services that will be in addition to your hosting costs.

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How How will Internet Shoppers find my store?
You must have plans to market your site if you plan on generating online sales!
Search engine submittal, pay-per-click search engines, newsgroups and newsletters are all a part of the mix with successful e-business

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How am I notified of new orders?
For every order, your chosen payment gateway providers will send you a new order notification e-mail.
From there, you may log into your site and print order invoices.
Your customer is sent an email also

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How can I assure my customers that their transactions are secure?
Your customers will usually fill in a form on your web site, name, address etc.
when finished they are prompted to enter their credit card details
This will take them to a form which is hosted with your chosen payment gate way providers, this form is secure using something called SSL (Secure Sockets Layer)
When a site is secured with SSL—the standard form of encryption currently used on the Web—visitors will see a special symbol in their browser window that indicates the site is secure.
Visitors can also tell that a page is secured by looking at the URL.
A secure page’s URL begins with the letters “HTTPS” instead of the standard “HTTP.”


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